Background: Hernando County School District One-to-One Device Program
Hernando County School District, located in Florida, faced a common challenge. Their limited team of only 11 field technicians are responsible for managing technology resources across its 23 school sites.
The district recognised the need for a more efficient system to handle laptop issues for broken, lost, and forgotten devices, without causing disruptions to learning and classroom activities.
The Challenge: Overloaded IT Field Technicians
With technicians on campus only two days per week, there was a significant gap in providing immediate support for students in need of replacement laptops. The district sought a solution that would eliminate interruptions to learning, classroom time, and testing, while also reducing the workload on their already-stretched technical team.
The Solution: FUYL Towers Smart Lockers by LocknCharge + Learn21
Joseph Amato, the Director of Technology & Information Services at Hernando County School District, found the answer in the FUYL Tower Smart Locker System and Learn21 help desk platform. The FUYL Tower serves as a kiosk, enabling students to easily swap out laptops or receive loaner devices without waiting for a technician to be on-site. The system streamlined the process, ensuring that learning activities continued seamlessly.
Benefits: Students and Staff
- Efficiency Gains: Before implementing FUYL Towers, technicians were dedicating 60-70% of their man hours to laptop swaps and one-to-one device issues for students. Post-implementation, this time was significantly reduced, allowing technicians to focus on other critical tasks.
- Reduced Disruptions: The FUYL Tower eliminated interruptions to learning by providing an instant solution for students requiring laptop replacements. This quick and efficient process minimises downtime in classrooms and during testing periods.
- Automated Tracking: The FUYL Tower not only provides immediate solutions but when integrated with the Learn21 platform, it also automates the tracking of laptops. This feature helps in monitoring and managing the district’s technology resources more effectively.
- Time and Resource Savings: The streamlined process resulted in saving hundreds of man-hours per week across the district. Technicians now spend more time ensuring that all technology in the school is operational, teachers have the necessary resources, and students have the tools they need for their education.
- Ease of Implementation and Integration: The FUYL Tower system seamlessly integrates with the district’s Student Information System (SIS) and is easy to implement. The Towers are reliable, easy to set up, and user friendly.
- Responsive Support: Both Learn21 and LocknCharge are dedicated to world-class customer support. This responsiveness ensures that the district’s needs are promptly addressed, contributing to an overall positive experience.
Recommendation: A great solution for schools of all shapes and sizes.
Joseph Amato highly recommends the FUYL Tower Smart Locker solution to other school districts, irrespective of their size. The ease of implementation, seamless integration, reliability, and time savings make it a valuable asset for any educational institution looking to optimise laptop management and help desk support services.
“It’s made a major difference… it’s saved hundreds of man-hours per week across the district.”
The successful collaboration between Hernando County School District, LocknCharge and Learn21 has led to a more efficient and effective technology support system, ultimately benefiting both staff and students.